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I had a same probrem.
I installed arduino IDE 1.8.3 for "windows store app".
1) I start ControlServer Win V2.4.0
2) I connect the robot with my notebook via usb
3) the eyes (leds) light and blink
4) I press the button "connect" in the "PLENUtil" running on "http://localhost:17264/"
5) I get the message: "USB connection has been disconnected!"
I unistalled windows store version's arduino IDE.
And Installed windows exe vresion's arduino IDE 1.8.3.
During installing, usb device driver installed, and can connect ControlServer.
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