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Hi,
1 month ago I sent you the plen2, like we agreed. I sent the helpline and the support the following email:
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Dear Madams and Sirs,
I sent you my Plen2-Robot according to our arrangement (see our forum conversation: https://plen.jp/playground/forum/viewtopic.php?id=97).
You got the Plen2 on 24.02.2017 11:37:00, like shown here:
Datum: 24.02.2017 11:37:00
Sendung zugestellt; PLZ 0000; JP
Datum: 24.02.2017 08:10:00
Verzögerung wegen Zustellhindernis; PLZ 0000; JP
Datum: 23.02.2017 10:06:01
Sendung in Verteilung; PLZ 0000; JP
Datum: 23.02.2017 09:00:01
Sendung im Zollstellungsprozess; PLZ 0000; JP
Datum: 21.02.2017 22:09:00
Sendung im Bestimmungsland eingetroffen; PLZ 0000; JP
Datum: 18.02.2017 11:20:02
Sendung ins Ausland weitergeleitet; PLZ 1005; AT
Datum: 18.02.2017 01:36:35
Sendung in Verteilung; PLZ 1005
Datum: 17.02.2017 18:13:26
Sendung in Verteilung; PLZ 4005
Datum: 17.02.2017 16:29:01
Sendungsannahme in Post-Geschäftsstelle; PLZ 4020
I want to ask, if you could repair and reinstall the software of the Plen2? When will it be ready for sending it back? What are the cost of repairing and sending it back? How may I pay the costs?
best regards,
Peter
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I want to know what happens next?
best regards,
Peter
Hi,
my students gave me the PLEN2. They feel, they cannot solve the problems. So I will send you the PLEN2 with the original package tomorrow.
I will send you the PLEN2 to the above mentioned address. We will pay the cost of repairing and shipping, of course.
Thank you to fix the problem. What is the time line go get it back?
best regards,
Peter Anzenberger
Hi Guvalif,
no, I did not. Where can I get and which version I will need? Is that all I need? I am not familar with the PLEN2, I just start trying it out.
1) I start ControlServer Win V2.0.1
2) I connect the robot with my notebook via usb
3) the eyes (leds) light and blink
4) I press the button "connect" in the "PLENUtilities for Web" running on "http://localhost:17264/"
5) I get the message: "USB connection has been disconnected!"
What's wrong? an you help me?
Sincerely,
Peter
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