Sales & Support

Return policy

Every effort is made for the management, storage and delivery of goods, but we are accepting replacement / free repair if defective products or damage are occurring.
First of all, please specify the content of defect and contact e-mail: support@plen.jp (I will limit it to within 1 month after shipment)

Shipping policy

1.About Shipping Cost

Please choose the region to where you want receive. Shipping fee will depend on the area of the destination and the weight (including packing materials etc.) .

2.Regarding delivery

· Delivery trader: I will leave the flight to use to our company.
· Domestic shipping: It will be shipped within 5 business days after ordering. After shipment, we will inform you of the tracking number as necessary. Since we can not conduct tracking survey of packages after shipment, If it does not arrive even if it exceeds the arrival standard period, or when it is damaged outer box and delivered etc, please contact your tracking number to the nearest post office.
· Overseas shipping: Although we will ship the item to the designated address, depending on the circumstances of the local side it may be necessary to go back to pick up the item to the place specified by the customs office, post office, transport company. Please also note that customs duty may be taxed at that time. As for the above problem, compensation will not be carried out at the shipping company / post office and our company, so we apologize for any inconvenience.